A non-profit organisation from a town in the outskirts of Goa wanted a website to showcase their past and upcoming events. The needs of the website were very basic. They only needed a few pages about the organisation, team and the upcoming and past events. One of the unique requirements was that they needed a mechanism to allow people to register for the events, and collect payment/ donations while keeping the cost of the website as low as possible.
RALLP was working on business process improvement for a well known tailoring brand, with focus on customer experience. The well-known brand is a family business and a 20-year-old practice. The business had continued to use manual entry of data for sales, payments, quotations and invoices along with traditional measuring methods.
The company had a complete manual process when established 30 years ago. Over time, the company had implemented systems to streamline the HR process, but these were done in phases, and had different software for different phases. Some were cloud based, some were onsite and some only installed on HR managers’ PC. This made overall HR management quite difficult for the higher management
The retail store has been running for the past 25 years. After every sale, the salesperson issues an invoice to the customer using an on-PC type application for billing. This data is exclusively available on the PC that the data is fed in. The store follows a warranty service or replacement based on the type of product sold and on the type of issue that the customer may face with the product.